What does your job as an IT Vendor Manager look like?

NN Insurance Belgium (NNIB) collaborates with various IT suppliers to support our digital services. As an IT Vendor Manager, you are responsible for managing and optimizing these relationships. You play a key role in ensuring the quality and continuity of our IT services and have a direct impact on our strategic objectives. You make sure that contracts are correctly executed, services meet the agreed quality and service levels, and that risks and costs remain under control. You act as the bridge between internal teams and suppliers, with the goal of achieving a stable, efficient, and cost‑effective collaboration.

Your daily responsibilities include:

Documenting, maintaining, strengthening and optimizing partnerships with external IT suppliers.

Monitoring contracts and Service Level Agreements, including compliance follow-up and commercial optimization.

Continuously monitoring service quality and performance, reporting on KPIs and risks, and escalating issues in a timely manner.

Coordinating escalations and ensuring quick and effective solutions.

Performing risk analyses and audits, and overseeing compliance with internal policies and legal requirements (GDPR, DORA, security).

Developing and managing exit strategies and continuity plans to limit risks in case of contract termination or supplier failure.

Designing, managing, and continuously improving the vendor management process in collaboration with procurement and internal stakeholders.

Identifying savings opportunities and efficiency improvements.

Acting as a liaison between internal teams (IT, security, legal, procurement) and external vendors, ensuring transparent communication and shared objectives.

Advising management on improvement opportunities, risks, and optimizations within the vendor landscape

This is how you fit perfectly into our team

At least 5 years of experience in IT services and vendor management.

Knowledge of contract management and SLAs (Service Level Agreements).

Experience with ITIL is a plus.

Knowledge of compliance and security (GDPR, DORA, ISO standards).

Strong analytical skills and attention to detail.

Proactive, independent and solution‑oriented.

Strong communication and diplomacy skills, with assertiveness in negotiations.

Customer‑ and service‑oriented mindset.

Fluent in English, Dutch and French.

Who are we looking for?

NN is looking for people who give their best, come up with fresh ideas and are willing to take the initiative. People who can live by our values: care, clear and commit. We believe in an open and inclusive culture, where everyone feels welcome, valued and respected. So be yourself above all!

What you get with NN

Your attractive salary package is supplemented by some attractive fringe benefits such as

group and hospitalisation insurance

meal and eco-vouchers

20 holiday days and 12 days recovery time
company car or mobility budget
cafetariaplan

To discover your talents, develop them further and build on your career, you will receive

a diverse range of training courses

a comprehensive onboarding

workshops, coaching & well-being services

opportunities for internal mobility

At NN, we know how important it is to have a good work-life balance. That’s why we offer a flexible home working policy. To give your creativity an extra boost, you can, of course, always visit our new working environment in the bustling Brussels, easily accessible by public transport.

Do you see yourself working as an IT Vendor Manager?

You are more than welcome!

Press “Apply now” at the top and make today your lucky day.

NN in Belgium
We are part of NN Group, an international insurer and asset manager. Our group operates in 11 countries and is in good financial health. With more than 600 employees, we contribute to the financial peace of mind of more than 1.2 million customers in Belgium today. We work on their behalf through our partner network of banks and brokers, a network that continues to grow.

Our values
At NN, we help people to take care of what matters most to them. We do this in a caring, transparent and committed way based on our core values of ‘Care, Clear, Commit’.

Your lifelong happiness
No matter how different and unique people may be, everyone strives to live a long and happy life. To help make this happen, we guide our customers in focusing on what they really care about in life. And, as insurers, we assist them by providing the financial protection they need at the times that matter to them.

D&I
At NN, we are committed to diversity and inclusion in the workplace. We are immensely proud that our enthusiastic ambassadors are eager to work on themes such as cultural diversity, gender equity and young professionals. Seeking to connect, learning from each other and inspiring one another is what we’re all about.

Voluntary work
Your lifelong happiness: that’s what we strive to achieve for our customers, partners, society and employees. As a company, we try to deliver on that promise through a range of different initiatives. With the ‘Happiness day’, our colleagues are able to volunteer for a good cause for up to two working days a year. This is how we increase our social impact together.

IT Vendor Manager