EB Insurance Specialist
EB Insurance Specialist
- Brussels – Fonsnylaan
- Permanent
- Customer & Operations
What does your job as a EB Insurance Specialist look like?
As an EB Insurance Specialist, you provide technical insurance support to the Customer Care teams in the context of group insurance
You act as the point of contact for colleagues’ questions, assist with complex calculations, and offer guidance on the use of management applications
You are responsible for drafting user manuals and providing training whenever significant changes are made to management tools
You are in charge of formulating user requests and carrying out or coordinating user testing for our management tools
You also play a key role in incident management, ensuring an efficient and solution oriented approach. You support and guide the end user when an incident occurs
You are also responsible for reporting to various authorities, launching certain specific batches, and analyzing any resulting error reports
You work closely with the Customer Care Employee Benefits teams, our IT colleagues, the Product Development department, and the Legal department
You actively contribute to improving the functioning of our team by sharing your ideas with your colleagues and your team leader and, whenever possible, by taking initiative
This is how you fit perfectly into our team
You hold a Bachelor’s degree with strong analytical and mathematical skills, or you have proven experience in managing life insurance contracts (preferably in group insurance)
You are proficient in Excel and comfortable with data analysis
You have excellent spoken and written French, and a basic knowledge of Dutch and English
You are proactive and enjoy taking responsibility
You have excellent communication skills, are assertive, and enjoy working in a team
Who are we looking for?
NN is looking for people who give their best, come up with fresh ideas and are willing to take the initiative. People who can live by our values: care, clear and commit. We believe in an open and inclusive culture, where everyone feels welcome, valued and
respected. So be yourself above all!
What you get with NN
Your attractive salary package is supplemented by some attractive fringe benefits such as:
group and hospitalization insurance
meal and eco-vouchers
20 holiday days and 12 days recovery time
To discover your talents, develop them further and build on your career, you will receive
a diverse range of training courses
a comprehensive onboarding
workshops, coaching & well-being services
opportunities for internal mobility
At NN, we know how important it is to have a good work-life balance. That’s why we offer a flexible home working policy. To give your creativity an extra boost, you can, of course, always visit our new working environment in the bustling Brussels, easily
accessible by public transport.
Do you see yourself working as a EB Insurance Specialist?
You are more than welcome!
Press “Apply now” at the top and make today your lucky day.
NN in Belgium
We are part of NN Group, an international insurer and asset manager. Our group operates in 11 countries and is in good financial health. With more than 600 employees, we contribute to the financial peace of mind of more than 1.2 million customers in Belgium today. We work on their behalf through our partner network of banks and brokers, a network that continues to grow.
Our values
At NN, we help people to take care of what matters most to them. We do this in a caring, transparent and committed way based on our core values of ‘Care, Clear, Commit’.
Your lifelong happiness
No matter how different and unique people may be, everyone strives to live a long and happy life. To help make this happen, we guide our customers in focusing on what they really care about in life. And, as insurers, we assist them by providing the financial protection they need at the times that matter to them.
D&I
At NN, we are committed to diversity and inclusion in the workplace. We are immensely proud that our enthusiastic ambassadors are eager to work on themes such as cultural diversity, gender equity and young professionals. Seeking to connect, learning from each other and inspiring one another is what we’re all about.
Voluntary work
Your lifelong happiness: that’s what we strive to achieve for our customers, partners, society and employees. As a company, we try to deliver on that promise through a range of different initiatives. With the ‘Happiness day’, our colleagues are able to volunteer for a good cause for up to two working days a year. This is how we increase our social impact together.